We know you are keen to get your gorgeous Sha-de purchase in your hot little hands, and we do endeavour to get all orders out on the day they are received, however that's not always possible. But we do guarantee next day dispatch.
Australia Wide standard shipping is free for purchases $150 and over.
For orders $149.99 & under there is a flat rate shipping charge of $8.00.
We use Australia post e-parcel which can take between 2 - 5 days (WA can sometimes take a little longer - 2-7 days).
If you want your item in a hurry, there is an option of Express Post for a charge of $10.95. For orders over $150 the surcharge is reduced to $5.
Please note this is not a guaranteed overnight delivery service. Normal Australia post express post delivery times apply.
THE REST OF THE WORLD
We charge a flat rate of postage to the following destinations
- New Zealand- $20.00 - typically 3-10 working days
- USA- $25.00 - typically 5-21 working days
- Canada- $25.00 - typically 5-21 working days
- UK & Europe- $25.00 - typically 5-21 working days
- Japan, South Korea, China, Hong Kong, Singapore, Malaysia, Indonesia– $25.00 typically 5-21 working days
If your country is not listed above, email us at firstname.lastname@example.org for a shipping estimate. If it’s at all possible to get it to you, we will get it there.
Please let us know at email@example.com within 7 days of receiving the order, providing your reasons and/or exchange requirements.
Full Priced Items
We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available, a credit note (valid for 3 months) or refund (through your original payment method).
Sale items, Promo Code Offers and Discounted Items
We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available. a credit note (valid for 3 months). No refunds on sales items or purchases made with a promo code.
We are unable to exchange/refund used, laundered or customer damaged goods
Please let us know at firstname.lastname@example.org within 7 days of receiving the order , providing your reasons and/or exchange requirements.
Please place the unused, unwashed, resalable garment/s with original tags in a secure courier bag.
Every precaution is taken to ensure you receive items in a "new" condition. If you find that your item contains manufacturing faults or are not as described, please contact us within 14 days of purchase. The item(s) can then be shipped back to us for assessment. If you are approved, a refund will typically be processed within 7 days.
A refund will also be given for shipping expenses for faulty items.
NOTE: A manufacturing fault results from incomplete or incorrect production processes and results in abnormalities or wearing. This does not include any faults from incorrect use.
Courier Returns To:
78 Islington St
+61 3 7037 6390
Please allow 5 - 7 working days for exchanges/refunds/credit notes to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange/refund/credit note.
If you have any queries regarding returns or refunds please feel free to contact us at email@example.com
Please make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order. Email us if your garment does not arrive. Our next step will be to lodge an enquiry with the relevant postal service. The postal service will get in touch with you and then will require a response from you. The whole process can take up to 2 months. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.
If you cannot find what you are looking for the please feel free to email us at firstname.lastname@example.org or call us on +61 3 9041 3488
We are open every Monday-Friday / 9AM-5PM (AUS Time)